Refund
Refunds & cancellations
When deposits and session fees can be refunded, rescheduled, or retained for Devfabric Base briefings.
Last updated: 12 August 2026
This policy applies to paid briefings and related engagements with Devfabric Base. It does not cover third-party brokerage, data terminals, or products we do not sell.
Eligibility overview
| Situation | Typical outcome |
|---|---|
| Cancel 72+ hours before session start | Full refund of deposit and any fees paid |
| Cancel 24–72 hours before | Deposit retained; remaining fees refunded if paid |
| Cancel under 24 hours / no-show | Fees for that session retained |
| We cancel or cannot deliver | Full refund or free reschedule — your choice |
| Expiry Week Watch after first note sent | Partial refund for unused days, less preparation already incurred |
Full refunds
You receive a full refund when you cancel at least 72 hours before the scheduled start, or when we cancel for reasons on our side (illness, desk closure, technical failure that prevents the session).
Partial refunds
For Expiry Week Watch, if you cancel after daily notes have begun, we refund a pro-rata portion for unused days minus a preparation charge of up to 25% of the week fee. Desk Flow Audits that have already started on-site are charged for the half-day once travel and preparation are underway; unused remote follow-up time may be refunded.
Non-refundable items
- Deposits where cancellation falls inside 72 hours (except when we cancel)
- Preparation already completed for a watchlist submitted early, if you abandon the session inside 24 hours
- Third-party room or travel costs agreed in writing for on-site audits outside Greater Manchester once incurred
Rescheduling
One complimentary reschedule is allowed if requested at least 48 hours before the original start. Further reschedules may be treated as a cancellation under the table above. Expiry Week Watch weeks tied to a specific expiry cannot always move; we will say so at booking.
Work already started
Once a live briefing is underway, that session fee is earned. If connection issues on our side cut the session short, we offer a reconvened slot or a partial refund reflecting unused time.
How to request a refund
Email contact@devfabricbase.digital with your booking reference, name, and reason. Phone: +44 161 555 3290. We confirm the decision in writing within five business days.
Processing time and method
Approved refunds are returned to the original payment method within ten business days of approval. Bank processing times may add a few days.
No-shows
If you do not attend a confirmed session and have not cancelled, the session fee is retained. Written summaries are not issued for no-shows.
Questions
Contact the desk before booking if your firm requires alternative cancellation terms; written variations must be agreed before the deposit is paid.